Technical Support

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Select the topic you need help with from the list below.
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  • We are using a video/phone conferencing platform (Zoom) to facilitate our online classes.

    No need to sign-up or pay for the Zoom program. It is a free downloadable program from the Zoom website (see below).

    Having some trouble getting started or connecting to the online classes?

    Requirements:

    • Internet connection (home wi-fi or unlimited data plan)

    • Monitor/screen (to see the instructor’s materials)

    • Speakers (to hear the instructor’s presentation)

    Optional:

    • Webcam (to be seen by the host/instructor/students)

    • Microphone (to comment or ask questions during Q&A)

    Regardless of the computer, laptop, tablet, or mobile device you are using, you must:

    1. Download the program from the Zoom website

    2. Install the program onto your device

    3. Open the Zoom program.
    (*See alternative for Step 3 below)

    4. Click Join Meeting

    5. Type the Meeting ID (from the email sent from CL&L)

    6. Type your First Name and Last Initial

    *OR (after step 2)
    3. Click the Meeting Link found in the email from CL&L (also found below)

    4. You will be prompted to open the Zoom program

    5. Click Open Zoom

    6. Type your First Name and Last Initial

    Additionally, you can attend classes via a web browser (Chrome, Safari, FireFox, Edge, etc.) However, depending on the web browser’s version or computer’s specification, attending via a web browser may not always work. We recommend downloading the free Zoom program to your device.

    Need additional help? Go to the Zoom Help Center. They have clear, detailed solutions, many in the form of 1-minute videos, pictures, or text.

  • PC or Mac Computers/Laptops:

    Download the Zoom program HERE


    Zoom will automatically detect the correct version to download (for PC or Mac)

    If not, the correct version is called, “Zoom Client for Meetings”

    Once downloaded, double-click the file to install on your PC or Mac

    Follow the instructions to complete the installation

    When complete, restart your device

    Special installation instructions for Mac users if you encounter issues
    _________________________

    Apple Tablets or Smartphones ONLY

    Download the Zoom program HERE

    The program will automatically install on your device
    _________________________

    Android Tablets or Smartphones ONLY

    Download the Zoom program HERE

    The program will automatically install on your device

  • Group Chat

    • While in a meeting, click Chat

    • This will open the Chat window

    • Type a message into the chat box in the section “Type message here…”


    Raise Hand

    • While in a meeting, click Reactions

    • This will open the Reactions pop-up

    • Click on “Raise Hand”

  • Inform us of your correct email address by sending an email to info@clandl.org

    or check your JUNK / TRASH / SPAM folders for our email

    or search for emails from: info@clandl.org or CL&L News

    prevent emails from going to those folders by adding info@clandl.org to your email contact/address book

    an online version of the weekly emails are posted on our website: look under WHAT’S NEW? on the right-hand side of the website

  • Send an email request to info@clandl.org. Allow 7 days for processing.

  • Inform us of your correct email address by sending an email to info@clandl.org

    or check your JUNK / TRASH / SPAM folders for our email

    or search for emails from: info@clandl.org or CL&L News

    Prevent emails from going to those folders by adding info@clandl.org to your email contact/address book